14 Day Satisfaction Guarantee
Crystal Palace's top priority is to satisfy all its customers. Items purchased in the Online Shop may be refunded up to two weeks after their receipt
We try to make returns as pain free as possible. All you need to do is follow a few guidlines and your return will be processed quickly and efficiently. We want to make you happy even if you don't like the item when it arrives!
1. All Returns for undamaged items must made within 14-days of receipt for refund. Items can not be returned after 14 days.
2. Call customer service at 855-707-0202 or email us at email@example.com to obtain authorization for return. Returns without an authorization are subject to refusal or a 15% restocking fee at our discretion.
3. The customer will be responsible for returning merchandise at their cost. This is standard across the world wide web. We are glad to ship you order to you free of charge (Orders over $50 in the Cont. U.S.) but if you would like to return the item, the buyer is always responsible for the cost of return shipping.
4. All returns must be insured for the value of the item and packed to arrive damage free. If you do not insure the item and it arrives damaged, unfortunately we can not give you a refund. You would not like to receive you order damaged and we would not want to have it returned damaged. Plus insurance only costs a dollar or two.
5. Preferred carrier for returns is UPS. If items are damaged in transit, as the ‘shipper’ you will be responsible for filing the claim.
6. Customer will be credited or refunded for the merchandise that is returned in undamaged/unused condition by the payment method used by customer.
7. For orders under $50 where the customer was charged shipping we do not refund the cost of shipping.
8. Refunds for returns are issued within 5 business days upon receipt of merchandise in our warehouse.
9. For authorized undamaged returns, we DO NOT CHARGE A RESTOCKING FEE. You will find that this is something that almost all of our competitors charge. We want to make our customers happy even if they do not like the item when it arrives. No one wants to pay a 10-15% fee just for returning something. We wouldn't want to, so why would you?
1. All exchanges for items must made within 14-days of receipt.
2. Call customer service at 855-707-0202 or email us at firstname.lastname@example.org to obtain authorization for return.
3. Special orders & Import orders may NOT be exchanged or canceled. Earrings may not be exchanged.
4. The customer will be responsible for returning merchandise at their cost.
5. All exchanges must be insured for the value of the item(s) and packed to arrive damage free.
6. Preferred carrier for returns is UPS. If items are damaged in transit, as the ‘shipper’ you will be responsible for filing the claim.
7. We will not ship items(s) that are being exchanged, until original item(s) are received and inspected.
8. All returns must be shipped no more than 14 days after a return authorization is issued.
9. Once the exchanged item(s) is received in good condition, your exchanged item(s) will be shipped and/or a credit will be processed
Shipping Information CRYSTAL PALACE
65 West Main Street Somerville, New Jersey 08876
We ship orders that we receive before 3 pm ET / Noon PT, Monday through Friday, on the same business day. Orders received over the weekend ship on Monday.
We charge sales tax for orders going to State of New Jersey addresses. We do not charge sales tax for any other orders.
Crystal Palace charges sales tax on all taxable amounts for items shipped to State of New Jersey
Call Toll Free 1-855-707 -0202 (10:00am - 7:00pm EST)
Monday-Thursday and Saturday 10:00am - 7:00pm
Friday 10:00am - 9:00pm
Sunday 12:00 - 5:00pm